Support Centre 2.9.0 – Advanced PHP Ticket System

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Support Centre - Advanced PHP Ticket System

Support Centre 2.9.0 – Advanced PHP Ticket System

Support Centre 2.9.0 Advanced PHP Ticket System is a powerful PHP script that allows users to create tickets and get help from their staff. It comes with a built-in knowledge base so you can create detailed articles for additional support.

Create and limit your staff to specific ticket categories, receive notifications for newly created tickets, and more. We offer great support and are very easy to install. It also has a built-in optional payment system that allows you to create Premium Plans for users to purchase for support. It is powered by MYSQL and PHP and is a very robust solution with CodeIgniter 3.1.9.

Complete list of features:

  • User and registration system
  • Users can register for an account using the quick and easy registration page.
  • Captcha enabled the registration page to prevent bots from spamming your site (can be disabled in Admin Panel). You can use the local captcha or Google reCaptcha.
  • The login system comes with a forgotten password page that allows users to reset their password via email.
  • Avoid spam by making sure the email address is unique and valid.
  • Passwords are encrypted using PHPass library to make sure your data is safe!
  • You can disable the registration from the Admin Panel and social login option.
  • Create custom fields to gather additional information about your users.
  • Ticket system
  • Users can create logins by registering an account or creating as guests.
  • Creating guest entries can be disabled from the Admin Panel.
  • Create categories and subcategories (1 level) to help you organize your posts better.
  • Assign staff to specific categories so they only see tickets created in those areas.
  • Receive notifications of newly created tickets (includes e-mail alerts) with the notification system.
  • Users can rate entries; You can view the rated tickets in the Reports section.
  • Easily search for tickets in the system using our Ajax hands-on search system.
  • A staff member can be assigned to each ticket.
  • The Posts section shows all posts created in the categories you added.
  • The Assigned Tickets section shows all tickets that have been assigned to you.
  • Create special areas for tickets to gather additional information. Make the custom fields appear for specific categories only.
  • Verify Envato Product Codes with Envato API Custom Fields + Verify Support Duration.
  • Compatible email line for clients; IMAP support only.
  • Attach files to Tickets via Google Drive. It can be disabled from the Admin Panel.
  • Administrative notes allow staff to make notes on tickets that the customer cannot see.
  • Stored responses allow you to respond quickly to calls.
  • Combine ticket options
  • Watch how long it takes for a ticket to be marked closed.
  • Create exceptions for tickets
  • Publicly marked tickets allow the user to view a ticket that does not exist.
  • Knowledge base
  • Create rich and detailed articles that your system users can see.
  • It uses CKEditor that allows you to use a special text editor to easily add images, links and other media. It also has an HTML view.
  • Create categories to organize your articles.
  • When a customer enters the ticket title, related articles will be displayed next to the ticket by article title.
  • Search for articles using the search system.
  • The FAQ system allows you to add frequently asked questions to the site.
  • Documentation system
  • Create documents for multiple projects that your customers can view.
  • It uses CKEditor that allows you to use a special text editor to easily add images, links and other media. It also has an HTML view.
  • Offline view to download HTML version of all documents for each project.
  • Ask for documents for each project.
  • Link documents between projects so you don’t have to copy and paste multiple documents.
  • Reports
  • View a detailed graph of open and closed tickets for a specific date range.
  • View recently rated tickets.
  • View the highest rated staff users and see how many tickets they have been assigned.
  • Admin Panel
  • The Custom Fields system allows you to add additional fields to the registration form.
  • Can disable the registry
  • Can disable captcha
  • Option to add Google reCaptcha
  • Change the site name, logo and other settings.
  • Manage members

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