Laradesk 1.1.2 – Helpdesk Ticketing System

You are currently viewing Laradesk 1.1.2 – Helpdesk Ticketing System

Laradesk is a system for managing a technical assistance service. Where customers can submit tickets and agents can respond to customers.

With a very clean and simple interface where your customers will be able to manage their tickets in just a few clicks and receive a notification to their email every time they reply to their tickets.

Laradesk Features:

  • Clean the agent mailbox
  • Simple response workflow
  • Fast customer response
  • Organization in Departments
  • canned answers
  • Create and manage tickets
  • Attach files to tickets
  • Receive email notifications on every ticket response
  • Arrange tickets according to the situation
  • Organize tickets by tag
  • Organize tickets by department
  • Assign specific users to each department
  • Assign a priority to each ticket
  • Manage stored responses and attach them to ticket responses
  • Manage users and user roles
  • Set the configuration from the visual interface
  • Translate strings from the visual interface

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